Shipping
GUITAR BODIES & WOOD GUNSTOCKS ARE FRAGILE! The corners and edges are especially vulnerable areas. It is critical to package your guitar body or wood gunstock well for shipping to prevent damage during transit. We recommend wrapping them in several layers of polyethylene foam (or multiple layers of bubble wrap), taking special care to protect the back corners and edges. Go over all open edges of the packed, closed box with clear packing tape to prevent any water getting in there. Packages sometimes do get delivered in the rain.
DO NOT SIMPLY PUT YOUR GUITAR BODY OR WOOD GUNSTOCK IN A BOX OR ENVELOPE WITHOUT PADDING! IT WILL BE DAMAGED!
A good test is to gently shake the box after you have packaged your guitar body or wood gunstock. If you can hear it moving around, you have not used enough padding… if there is any doubt, add more padding. DO NOT wrap a lot of tape on the padding wrapping your item. The tape may stick, damaging it and the padding will be reused. Only use enough tape to hold the padding in place. We also recommend writing your order number outside on the box.
It is the customer’s responsibility to ensure their item is not damaged in transit on the way here. We recommend thoroughly packing, so no damage happens to it or the packaging resulting in your guitar or stock being lost in the mail.
We recommend that you also purchase shipping insurance for your return. We offer this under ‘Shipping Insurance’ in the shop. There you will choose your return shipping carrier, select the amount of insurance, and add Return Shipping Signature/Insurance to the cart. If shipping insurance is not added, the customer assumes all liability for loss or damage incurred during return transit once your guitar body or wood gunstock leaves our facility. All items sent in for custom work will be returned to the shipping address provided at the time of order. Please double check your address for accuracy.
When placing your order with us, print out 2 copies of the invoice, one to keep for your records, and one to include in the box with your stripped guitar body or wood gunstock. Please send them to us at:
Dust Storm Engraving
6945 E Whispering Mesquite Trl.
Scottsdale, AZ 85266
Once we receive your item and it is checked in, you will receive an email that it has arrived and is in the process of being worked on. Please allow a few days from the time your tracking says “Delivered” to receive the email from us. We thoroughly unbox each package and this takes time. If there is any damage from transit, we will report it to you with photos before and after unboxing.
When your laser engraving has been completed, we will email you the return shipping information with tracking.