Refund and Return Policy
14-Day Money-Back Guarantee & Refund Policy
* Restocking Fees Apply
At duststorm-engraving.com, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales inquiries, do not hesitate to contact us.
- If you have attempted to resolve issues with support staff and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a refund of the product within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request when you reach out to us.
To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Bundled items may be returned as an entire set or as individual items. Please message us regarding which items you will be returning from the set when making your return.
Sale and Discounted Items
Only regular priced items may be refunded. Sale and discounted items cannot be refunded.
Exchanges
We only replace products (not customer supplied service products) if they are defective or damaged. We do NOT replace custom made products because the client approved detailed specs and forces pickups etc. of a different size through the hole breaking the product. So double check your spec sheets that’s why they are there! If you need to exchange it for the same item, send us an email at Dust Storm Engraving (duststorm-engraving.com) and send your item to: 6945 E. Whispering Mesquite Trl. Scottsdale, AZ 85266
Shipping Returns
To return your product, you should mail your product to 6945 E. Whispering Mesquite Trl. Scottsdale, AZ 85266.
Return shipping is not covered. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Restocking Fees
Return Reason
Customer received item different than ordered, or item damaged or defective.
Restocking Fee
Zero restocking fee (Customer receives a full refund)
The customer unintentionally placed order, ordered the wrong product, ordered a product that does not fit, has a change of mind, no longer needed the product, or got a better deal elsewhere.
Up to 50% of the product’s price
The customer used, or damaged a product
Up to 100% of the product’s price
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Duststorm-engraving.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
The refund process depends on the product or service purchased from duststorm-engraving.com
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Dust Storm Engraving (duststorm-engraving.com)
Thank you,
Dust Storm Engraving